Job title: Technical Support Specialist
Company: La Trobe University
Job description: Technical Support SpecialistJob No.:568803Work type:Continuing
- Continuing, Full Time Position
- Position based at Melbourne (Bundoora) campus
- Attractive Remuneration Package available
- Champion a strong continuous improvement culture
About the positionThe Technical Support Specialist is responsible for providing high-quality desktop and audiovisual (AV) support, managing teaching room technology, and assisting the customer support hub during peak periods.This role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery. The position requires a blend of technical expertise, strong problem-solving abilities, and a commitment to continuous improvement to meet the evolving needs of the University community.If you are highly motivated, have considerable experience in desktop and AV support and excellent customer service skills, this role is for you!Skills and ExperienceTo be considered for this position, you will have:
- Extensive experience in desktop and AV support, with a strong understanding of teaching room technology and technical support best practices.
- Proficiency in troubleshooting and resolving complex technical issues related to hardware, software, and AV equipment.
- Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
- Knowledge of IT service management frameworks, such as ITIL, and familiarity with remote support tools and technologies.
- Degree in in IT computer science with subsequent relevant experience, or an equivalent alternate combination of relevant knowledge, training and experience.
Please refer to the Position Description for other duties, skills and experience required for this position.Welcome to Bundoora campus – Please click on the video link below:How to applyClosing date: 11:55pm Sunday 13th April 2025Recruitment Enquiries: recruitment@latrobe.edu.auPosition Description below:Only candidates with Full Working Rights in Australia may apply for this position.Please submit an online application ONLY and include the following documents:
- Cover letter;
- An up to date resume
Please scroll down to apply.Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.Advertised:30/3/2025Closing Date:13/4/2025
Expected salary:
Location: Melbourne, VIC
Job date: Tue, 01 Apr 2025 22:44:34 GMT
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