Job title: Team Leader, Claims Operations

Company: State Government of Victoria

Job description:

• Hybrid working (majority of your working week in the office)
• Melbourne CBD close to Flinders Street station
• Full Time, Ongoing Opportunity

Your roleYour role as Team Leader, Claims Operations, is to lead the claims operations team and coordinate the activities of the team to ensure effective and efficient service to centrally support the claims team for administrative and reporting functions.Reporting to the Head of Claims in the Risk, Insurance and Claims Services Division (RICS), this is an exciting, full time, ongoing opportunity.What you do

• Motivate and lead a small claims operations team to achieve and maintain exceptional performance standards and maintain a high-quality service and support for VMIA clients and the claims team.
• Coordinate team resources to ensure service standards are met for triage and claims support activities, including managing priorities.
• Develop, review, and interpret activity reports and use them to balance workloads and assess effectiveness of the team.
• Monitor the work of the claims operations team and prepare reports to ensure mandatory activities are completed within required timeframes and data integrity compliance.
• Implement continuous improvement of workflows and processes to meet changing demands or to create efficiencies as required.
• Build trusted relationships with colleagues, clients and other internal and external stakeholders.
• Provide a shared service for supporting claims across all portfolios as required, including coordinating and supporting internal and client reporting needs.
• Develop team capability through effective coaching and mentoring of team members and professional development programs.
• Work collaboratively across VMIA to implement an efficient and effective client services model that results in consistency and excellence in service delivery.
• Oversee the management of non-premium debtors in accordance with policy requirements.

Who you work with

• As a lead for VMIA’s service delivery, you collaborate with Claims Portfolio Managers, Claim Specialists, Underwriters, Risk Advisers, and other members of service teams and other relevant staff to be alerted of significant developments, emerging trends, or opportunities for value-added service.
• You liaise with cross functional teams within Insurance, Insurable Risk Advisory, Insights and Analytics, Communications, Finance, Information Services Digital Enablement and the Programs and Projects Office as required to deliver client service.

About youYou lead authentically, positively, and confidently navigating your people through change and make values-based judgements and decisions that focus on people delivering on the business’ objectives. You role model and reinforce positive and constructive behaviour and address poor behaviour immediately to keep the team on course.

• Proven experience working in the insurance sector with sound knowledge of insurance principles.
• Demonstrate strong people skills to assist in managing client queries and expectations.
• Possess strong written and verbal communication skills with the ability to influence senior stakeholders with a strong service orientation and delivery focussed.
• Experience to positively lead a team, influence outcomes and re-engineer business processes to ensure optimal performance.
• Have experience in analysing data and producing reports, (experience with Microsoft Excel and PowerBI highly desirable).
• You have highly developed organisational skills.

QualificationsTertiary qualifications in Business, Commerce, Finance, Accounting, or a relevant discipline is highly desirable.BenefitsThere are many reasons to work at VMIA, here is how we will support you:

• Flex Work – VMIA is supportive of hybrid working to help our people perform at their best. We come together for majority of your working week in a collaborative office environment fostering connection and strengthening networks.
• Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers. And we’re breastfeeding friendly accredited.
• Learning and development – You’ll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
• Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellbeing leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
• Culture and lifestyle – People are at the heart of everything we do! On offer is an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave and assistance with transitioning through life stages such as welcoming a new baby or retirement.
• Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion

• Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
• Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
• We have a bold and ambitious Diversity and Inclusion Program shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
• Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:

• Diversity, inclusion, equity, and belonging are part of VMIA’s culture.
• Everyone has a role to play.
• We support and advocate for diverse groups in our organisation and beyond.

How to applyPlease submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you. If you have any questions about the position or the application process, please email .We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.Please let us know of any accessibility needs to be considered during the recruitment process via .Other relevant informationPreferred candidates will need to complete pre-employment screenings before starting their employment, which involve a range of different assessments some of which cover:

• Working eligibility: Your working rights in Australia need to be verified.
• Employment History verification: Confirms a candidate’s employment details, including employment dates and compensation.
• Academic credentials check: Employers can verify a candidate’s educational qualifications to ensure they are accurate and legitimate.
• National criminal history records (police) check: Compares the candidate’s details against police history information to determine any criminal record. In some cases, the police check can go for manual vetting with the ACIC. This means there will be a delay whilst they process their check manually.
• Pre-employment misconduct check screening: Used to verify the identity, integrity, and credentials of potential employees and to ensure they have not been involved in any misconduct in their previous employment or education.
• Financial background checks (e.g. AML, bankruptcy): For applicable roles including Heads of Departments and staff working within the Finance teams.

It is a requirement that employees attend office-based days (majority of your working week in the office) at their primary work location. In line with this requirement, applications from interstate will only be considered if the candidate is able and willing to relocate to Victoria.

Expected salary:

Location: Melbourne, VIC

Job date: Sun, 09 Mar 2025 07:03:27 GMT

Apply for the job now!

Author: jobs poster