Job title: SMB Sales Manager

Company: Worldline

Job description: We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website’s operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website’s performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesPress Tab to Move to Skip to Content LinkVIEW JOBSJob DescriptionSMB Sales ManagerThis is ANZ Worldline Payment SolutionsANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions .Reporting to: Head of SMB SalesThe Opportunity:We are looking for an experienced Sales Manager to lead a dedicated team of telephone-based sales consultants. In this role, you will be responsible for driving both inbound and outbound sales efforts, ensuring your team meets and exceeds revenue targets. Your leadership will focus on training, motivating, and coaching your team, along with overseeing performance through regular reporting and data analysis. You will be integral in delivering strong results, ensuring compliance, and supporting business growth strategies.Key Responsibilities:

• Maximise Conversion Rate of Inbound Leads: Drive the conversion of inbound leads by ensuring prompt responses and guiding prospects effectively through the sales cycle to secure new business.
• Referral Process Execution: Ensure proper execution of the referral process between ANZ and ANZ Worldline Payment Solutions, optimising cross-functional collaboration and lead handling.
• Compliance and Quality Assurance: Ensure that all activities align with ANZ Worldline Payment Solutions policies, processes, and external regulatory and legislative requirements. Deliver outcomes for Quality Assurance, Conversion, and Call Monitoring.
• Team Retention and Recruitment: Drive team retention strategies while managing recruitment efforts to ensure the team is fully resourced and capable of hitting performance targets.
• Training and Development: Work with the coaching and performance manager to develop training initiatives to ensure that team members are well-equipped to meet performance goals. Collaborate with Marketing and Product teams to create and deliver targeted training content.
• Foster High-Performance Culture: Cultivate a high-performance sales culture by ensuring a focus on results, accountability, and personal growth.
• Strategic Planning: Contribute to the development of business plans and sales strategies. Work closely with other departments to ensure the implementation of strategies that drive business growth.
• Reporting and Performance Monitoring: Regularly report on team performance, including sales metrics, conversion rates, and other KPIs. Provide detailed insights to the Head of SMB Sales, ensuring that leadership has a clear view of the team’s progress toward revenue goals. Utilise data to make informed decisions and adjust strategies as needed.

Key Requirements:

• Strong Analytical and Problem-Solving Skills: Ability to analyse sales data, identify trends, and make strategic decisions based on performance insights.
• Effective Communication and Relationship Building: Exceptional interpersonal skills to build and maintain relationships both with internal teams and clients.
• Commercial Instincts: Strong business acumen and understanding of the market, enabling you to make sound commercial decisions.
• People Leadership: Proven ability to lead, coach, and inspire a sales team to achieve and exceed targets, with a focus on both individual and team development.
• Quality and Process-Oriented: A commitment to delivering quality results through structured processes, continuous improvement, and adherence to best practices.
• Sales Management Experience: Experience in managing both inbound and outbound sales teams, with a strong focus on revenue generation and team performance.
• Business Strategy Development: Experience in creating business development plans and revenue strategies that contribute to overall growth.

Competencies:

• Sales & Customer Service Excellence: Ability to deliver consistent results through a strong focus on both sales targets and customer service satisfaction.
• Stakeholder Management: Ability to manage and influence multiple stakeholders across departments and with ANZ to achieve common business goals.
• Reporting and Performance Tracking: Ability to regularly track and report on team performance, making adjustments to strategies as necessary based on insights and data analysis.
• Lead by Example: Lead with integrity and inspire your team by demonstrating high standards and best practices.

BenefitsAt ANZ Worldline Payment Solutions, we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear providers.
• Learning and development opportunities to build your skills.

• Additional leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
• Regular opportunities to connect socially as a team.
• Volunteering leave to support Corporate Social Responsibility activities.
• Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.Shape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world and take on unique challenges as a team, to support businesses right across Australia. With an empowering culture, strong technology and training opportunities, we help you accelerate your career – wherever you decide to go. Join our global team of 18,000 innovators to shape the payments evolution.about working at ANZ Worldline Payment Solutions.#LI-DNIInformation at a GlanceRequest ID: 299344Posting Start Date: 4/4/25Job Area: Sales ManagementWork Site: HybridContract Type: PermanentBrand: ANZ WorldlineJob Location: Australia – Melbourne×Cookie SettingsWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Show More DetailsRequired Cookies Provider Description Enabled
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Expected salary:

Location: Melbourne, VIC

Job date: Sat, 05 Apr 2025 03:31:26 GMT

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Author: jobs poster