Service Administrator

Job title: Service Administrator

Company: Aurec

Job description:

  • $100K – $120K Annual Salary
  • Melbourne CBD

THE ROLEAs a ServiceNow Administrator, you will report directly to the ServiceNow Product Owner. Your primary responsibility will be the administration, configuration, and support of the ServiceNow platform, working closely with IT teams and business stakeholders to ensure smooth operation and alignment with organisational requirements. You will also identify and implement enhancements to improve platform performance and user experience.WHAT YOU’LL BE DOING

  • Administering the ServiceNow platform, including user group management, roles, permissions, and data management.
  • Developing and delivering training materials and sessions to ensure user proficiency.
  • Managing integration between ServiceNow and other systems, ensuring data integrity and seamless information flow.
  • Ensuring adherence to security best practices and compliance requirements, performing regular audits and reviews.
  • Monitoring system performance, troubleshooting issues, and implementing fixes to ensure optimal operation.
  • Collaborating with stakeholders to identify opportunities for process improvements and automation.
  • Implementing enhancements and new features to streamline workflows and increase efficiency.
  • Providing technical support to end-users, resolving issues, and answering platform-related questions.
  • Maintaining comprehensive documentation for configurations, customisation’s, and administrative procedures.
  • Generating and distributing reports on platform performance, usage, and other key metrics.


  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • ITIL Foundation certification preferred.
  • Proven ability to communicate effectively with senior managers and business stakeholders.
  • Deep understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, and other modules.
  • Excellent problem-solving and troubleshooting skills.
  • Strong organisational skills and attention to detail.
  • Ability to manage multiple tasks and projects simultaneously.
  • Experience with Washington DC releases.
  • Experience as a ServiceNow platform administrator.
  • Minimum 8 years of general ServiceNow experience, with at least 3 years in administration.
  • Project and agile experience is advantageous.

If this opportunity aligns with your expertise and aspirations, please apply! Please feel free to reach out directly to Nathan Wood at nwood(at), should you have any questions!

Expected salary: $100000 – 120000 per year

Location: Melbourne, VIC

Job date: Sat, 20 Jul 2024 05:30:48 GMT

Apply for the job now!

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