Senior Customer Solutions Manager

Job title: Senior Customer Solutions Manager

Company: Amazon

Job description: DESCRIPTION

Are you passionate about shaping the future of public sector customers by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with customers and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector, (WWPS) Australia New Zealand (ANZ) team to help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a global community of Customer Solutions Managers (CSM) delivering cloud solutions for our customers.

You will have the opportunity to collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.

You will work across AWS to apply your technical, business, and program management expertise to solve complex and challenging technology problems for our customers.

You advise our customers and their executives on what a successful cloud journey looks like and what needs to be done in their environments to support that.

This is a technical role and requires successfully gaining the Solution Architect, Associate certification within the first 6 months of employment.

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.

This position may require 25% – 40% travel dependent on geo and time of year.

About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

  • Working backwards from the Customer- we dive deep to understand context, vision, and strategic goals to guide and accelerate cloud journeys.
  • Guided by Facts and Data – we inform priorities and influence the customer with best practices.
  • Focus on Excellence – we take pride in our knowledge, bringing the best solutions forward.
  • Simplification and Agility – we bring clarity to complexity and enable experience-based learning
  • Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth.

We are open to hiring candidates to work out of one of the following locations:
Brisbane, QLD
Canberra, ACT
Melbourne, VIC
Sydney, NSW

We are open to hiring candidates to work out of one of the following locations:

Brisbane, QLD, AUS | Canberra, ACT, AUS | Melbourne, VIC, AUS | Sydney, NSW, AUS


  • Demonstrable experience leading and program managing complex, large scale, IT/technical/platform programs
  • Prior experience working with or managing large technical programs, particularly at tier 1 companies and/or Government agencies.
  • Previous experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship within an enterprise or Government organisation)
  • Demonstrated ability to effectively deliver information and establish relationships at senior levels.
  • Demonstrated leadership through influence
  • Demonstrable experience advising executive leaders


  • Direct experience implementing AWS services
  • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
  • Superior written and verbal communication skills
  • Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
  • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
  • Highly analytical, technically proficient, and able to learn new tools and software quickly
  • Strong listening skills; demonstrated ability to ask effective questions
  • AWS or other cloud certifications • PMP and/or SCRUM/Agile, SAFe certified • Previous experience with assisting customers journey to the cloud (AWS, Azure, GCP, etc), with experience in Cloud Migrations from either Legacy Tech (Mainframe, DBs (DB2 or Oracle, etc) or with Windows and VMware.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Expected salary:

Location: Melbourne, VIC

Job date: Sun, 28 Jan 2024 07:32:07 GMT

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