Job title: Senior Customer Settlement Officer
Company: ANZ
Job description: About UsAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Customer Settlement Officer in our Customer Service Operations team, you’ll play a key role in supporting frontline and helping customers on their home loan journey.You are a well-trained mortgage industry professional who is focussed on delivering exceptional customer outcomes that are both well managed and meet the needs of the customer. You are always aware of the need to follow not only internal policies but ANZ’s regulatory obligations.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.Role Type: 12 Months Fixed Term contract role
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full timeWhat will your day look like?Attend and facilitate a check in meeting with your team where you will be updated on the team’s priorities & targets for the day and the role you play in meeting thoseFulfill a request where you will apply your mortgage skills and deliver a quality and timely customer experienceLiaise with a customer, frontline lender or a customer’s legal representative to discuss a deal you are managing. You will use all your problem solving skills to try and negotiate the best possible outcome for both the customer and ANZHave a one-on-one with your manager, where you will discuss your performance, opportunities for development and follow up on any previously agreed actionsHelp guide another team deliver on their customer service promise by using your skills whilst demonstrating your flexibility, positive mindset and willingness to adapt to changeEnsure that staff are highly productive and guided on customer outcomesWhat will you bring?To grow and be successful in the role, you will ideally bring the following:Strong customer focus and interpersonal communication skillsExcellent verbal and written communication skills with ability to communicate clearly and professionally to frontline lenders, brokers and Customer Settlement peersAbility to develop sound relationships with ANZ customers & ANZ staffHigh level of attention to detail – is alert for errors and process improvement opportunitiesAbility to analyse the root cause of a problem and able to identify possible solutionsAbility to actively seek information to understand a customer’s circumstances and needsCan manage personal daily work allocations in a timely manner to meet customer expectationsHas a genuine interest in the customer and focusses on improving the standard of customer experience, process improvement and qualityYou’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 77995.Job Posting End Date24/10/2024 , 11.59pm, (Melbourne Australia)
Expected salary:
Location: Melbourne, VIC
Job date: Fri, 11 Oct 2024 22:32:58 GMT
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