Job title: Senior Customer Resolutions Specialist
Company: AIA
Job description: BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity:We have a fantastic opportunity for a Senior Customer Resolution Specialist to join our team at AIA and take your career to the next level by providing our customers with an exceptional and unrivalled experience.This is a 12-month max term opportunity based in our Sydney or Melbourne office.To do this successfully you will:Investigate and resolve escalated complaints including complex and/or specialised IDR complaints and EDR complaints (from external dispute bodies such as AFCA)Manage customer complaints in line with regulatory and partner/fund SLAsPrepare complaints to be presented to independent review committeesProvide recommendations to business stakeholders about resolving complaintsSuccessful applications will demonstrate:Experience working within the life insurance industry including claims, underwriting, product or similar rolesExperience working with IDR or EDR complaints would be advantageousThe ability to build rapport with stakeholders across various levelsStrong Negotiation skillsWhy choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.Access our training and development to build on your current skillsCareer development through internal mobility opportunitiesWork for a business helping millions of Australians and make a difference to someone’s life everydayAccess additional leave days a year to recharge and refresh yourselfEnjoy wonderful Health and Wellbeing initiatives that support youWork with supportive and inclusive managersFlexible working arrangementsAt AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group – the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the YearAIA is different. Are you?If you want to be part of an organisation that helps people live better every single day, apply via the link today.
Expected salary:
Location: Melbourne, VIC
Job date: Tue, 01 Apr 2025 05:33:16 GMT
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