Job title: SDA Tenancy Support Officer
Company: State Government of Victoria
Job description: The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.We work in a variety of community-based settings, including people’s homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Job DetailsDepartment: Homes Victoria Work Type: Ongoing – full time Job Function: Administration / Secretarial Classification: VPSG3 Work Location: Melbourne – CBD Reference: VG/593885 Closing Date: 05-Mar-2025 Salary Range: $76,817 – $93,275 Job Duration: N/A Attachments: (Word, 132KB)
Position DescriptionContact: Bridget Ryan
0427 912 177 | bridget.ryan@dffh.vic.gov.auPosition DetailsTHE ROLEThe SDA Tenancy Support Officer provides tenancy administration and engagement support to residents and their supports for the North-West division. Working in the Tenancy Services Team, the role is responsible for engaging internally and externally to ensure that residents accounts are up to date, home visits are organised and conducted and general enquires are responded to promptly and managed well.The SDA Tenancy Support Officer will manage general enquiries, prepare documentation to commence and end tenancies, monitor and follow up rent payments and other revenue issues (i.e. scheduling payments and refunds, arranging repayment plans, managing Specialist Disability Accommodation (SDA) funding issues and support the team to prepare and process notices required under the Residential Tenancies Act (RTA).The SDA Tenancy Support Officer will provide engagement, logistic and administrative support to enable home visits, online and telephone meetings with residents and their supports. The SDA Tenancy Support Officer will also conduct home visits.The SDA Tenancy Support Officer will ensure that their work is accurate and compliant with legislative requirements, in particular the RTA and National Disability Insurance Scheme (NDIS).ACCOUNTABILITIES INCLUDE
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff in relation to meeting resident’s needs.
- Maintain SDA tenancy data integrity and ensure that frequent resident moves are captured within HiiP and other relevant data systems.
- Assist direct line manager and colleagues with general administrative tasks relating the implementation of SDA residency and Service agreement, including preparation of relevant information for residents and their support network and data and document entry into HiiP.
Please open the position description to read more.HOW TO APPLYAll VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the (JSE)
https://jse.vic.gov.au/user/login?destination=/new-home-page
portal.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.Job details Department: Homes Victoria
Job Reference: VG/593885
Location: Melbourne – CBD
Work Type: Ongoing – full time
Job Function: Administration / Secretarial
Classification: VPSG3
Salary Range: $76,817 – $93,275
Job Duration: N/A
Date posted: 19-Feb-2025
Application Close Date: 05-Mar-2025
Attachments: (Word, 132KB)
Position DescriptionContact:Bridget Ryan0427 912 177 | bridget.ryan@dffh.vic.gov.au
Expected salary: $76817 – 93275 per year
Location: Melbourne, VIC
Job date: Thu, 20 Feb 2025 05:09:04 GMT
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