Job title: Operations and Safety Manager
Company: Virgin Active
Job description:
- Iconic brand built on a human touch with a playful side
- Permanent, full-time gig with world class facilities at Pitt Street
- Free gym membership, discounted PT, special deals with retailers + more
There’s never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world’s most loved exercise brand.We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we’re building a collection of iconic locations in Sydney and Melbourne.Located on level 2 of the MidCity centre and spanning 4,437 sqm, our Pitt Street club is everything you’ll ever need, right in the middle of the CBD. Inside you’ll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall, relaxing sleep pods, luxury changeroom amenities, and a spacious café and lounge area, perfect for unwinding or catching up on work. The gig:Reporting to the Club General Manager you’ll lead the operations & safety team in our Pitt Street club. It’s about delivering unforgettable customer experiences in a safe environment where members love spending time.In a nutshell –
- You’ll provide heartfelt service and exceptional operational management in line with our customer experience strategy and brand standards
- Manage the day-to-day operations including the delivery of the customer experience, follow-up on maintenance needs and ensuring a safe environment where members and team members love spending time.
- Lead the day-to-day delivery of the customer experience creating an environment where members and team members love spending time.
- You’ll ensure all interactions are warm, queries are answered and feedback handled effectively.
- You’ll provide training on customer touchpoints in club and oversee the leaver experience.
- You’ll oversee relevant admin including processing cancellations, reconciliations and banking.
- Ensure all areas and equipment are safe and clean and that the club’s appearance reflects the highest standard throughout the studios, changerooms and common areas.
- Advocate safety and ensure an overall safe environment for members and team members.
- Perform opening and closing procedures and first aid officer duties when required.
- Coach, develop and motivate the operations team to achieve agreed targets.
- You’ll liaise with the HOD (‘Head of Dept’) team to assess, monitor and improve the customer experience.
All about you:
- You have 2+ years of relevant operations leadership experience, a neat-freak reputation, your first aid, flexibility to work a non-traditional schedule and can readily obtain a Pool Lifeguard certificate and clear Working with Children Check (if required).
- You have aligned experience. You love to create a seamless experience for people as much as you love to guarantee a super safe and glistening clean environment for all. You know what it’s like to work with a high profile consumer brand and the value of a well-oiled machine. You may also have some hospitality sector experience. A+ for you.
- You are people-focused. You’re warm, honest and genuine. You get a kick out of creating beautifully fresh and spotless spaces which make people go wow! You’re cool under pressure. Delivering and teaching others operations makes you feel warm and fuzzy inside.
- You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.
- You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to deliver a sparkling environment for all.
- You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You keep things on track like clockwork. Whatever a member needs, whatever a member is looking for, you help them find it.
What we offer you:
- A brand built on a human touch with a playful side
- A culture that’s all about inspiring people to live an active life
- A free membership for you to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.
Sound like the perfect fit? Apply now.
Expected salary:
Location: Sydney, NSW – Melbourne, VIC
Job date: Tue, 25 Mar 2025 07:45:15 GMT
Apply for the job now!
