Job title: Operations Account Manager
Company: Computershare
Job description: Job Description:Location: Melbourne – Yarra FallsIn this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. This role has in-office operational requirements and so we’re unable to consider employees who wish to continue an existing, fully remote working arrangement.We give you a world of potentialWe have an exciting opportunity as an Account Manager within the Computershare Plan Managers (CPM) team in Melbourne.A role you will loveAt CPM, we highly value our clients and pride ourselves in exceptional service. As an Account Manager, you will use your exceptional communication skills to build and maintain relationships across a portfolio of clients, to understand our client’s needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare.Some other key responsibilities:
- Own overall operational responsibility of a client portfolio
- Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
- Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
- Form first level of escalation for client and internal stakeholders
- Liaise with Senior Management on the operational health of the client portfolio
- Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
- Host and lead regular client meetings to review service/project delivery status and event planning
What will you bring to the role?
- Previous experience in customer service / relationship management
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
- Ability to build detailed understanding of assigned clients & close partnering relationships
- Ability to influence and manage senior stakeholders (internal and external)
- Strong negotiation skills
- Solution oriented with an attention to detail
- Ability to plan and meet multiple deadlines within a fast paced, high-pressure environment to consistently meet the needs of the business and our clients
- Ability to develop technical skills
- Ability to identify and solve problems
For more information relating to this position, please contact Kanchan Ahuja, Talent Acquisition on 0468960187 or Julius Ristevski (hiring manager).About Us:A company to be proud ofWe’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workAt Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit for further information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.About the Team:We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.
Expected salary:
Location: Melbourne, VIC
Job date: Thu, 09 Jan 2025 23:43:32 GMT
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