Job title: Member Services Representative
Company: Michael Page
Job description:
- Hybrid role
- Melbourne CBD Location
About Our ClientThe organisation is a not-for-profit entity, dedicated to providing exceptional support to members in the medical industry. Based in Melbourne’s CBD, the company has a broad reach across Australia and thrives on a team-focused culture.Job Description
- Handle all incoming calls and emails, addressing member enquiries promptly and professionally.
- Provide valuable information and guidance to members regarding our services and benefits.
- Process member applications and manage member accounts with care and accuracy.
- Work collaboratively with the Customer Service team to meet and exceed member satisfaction targets.
- Support the development and implementation of member service strategies.
- Participate in regular team meetings and training sessions.
- Maintain up-to-date knowledge about the medical industry and our services.
- Adhere to all company policies and procedures, including confidentiality and data protection standards.
The Successful ApplicantA successful Member Services Representative should have:
- A strong background in customer service roles, ideally within the not-for-profit sector.
- Data entry experience
- Exceptional communication skills, both verbal and written.
- A team player mindset, and the capability to work effectively in a fast-paced environment.
- Excellent organisational skills and attention to detail.
- A commitment to providing outstanding service to our members.
What’s on Offer
- A competitive hourly rate of $38
- An inclusive and supportive company culture.
- The opportunity to make a real difference in the not-for-profit medical industry.
- A temporary position with 2 days working from home
- The chance to work within a dedicated and passionate Customer Service team.
This is a fantastic opportunity for a Member Services Representative looking to make their mark within a respected not-for-profit organisation. If you’re ready to take the next step in your career, we’d love to hear from you. Apply today!
Expected salary: $66554 – 79033 per year
Location: Melbourne, VIC
Job date: Tue, 04 Mar 2025 23:17:21 GMT
Apply for the job now!
