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Manager, Quality Assurance


Job title: Manager, Quality Assurance

Company: State Government of Victoria

Job description:

  • Full time, ongoing position
  • Salary based on experience, range: $122,401 – $155,782 plus super
  • Up to $15,900 in salary packaging and hybrid WFH & office model

About the role:
As the leader of VLA’s quality assurance program, you will manage a team of legal quality auditors and compliance officers. Your responsibilities include promoting quality legally aided services, managing quality assurance responses, and maintaining accurate records of quality audit and compliance results. You will also be responsible for implementing a new framework, policies and procedures to support continuous improvement in legal practice. Additionally, you will represent the Legal Practice Directorate on internal and external groups and committees, providing strategic support to the Associate Director, Grants and Quality Assurance, and the VLA leadership team.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you:
As our ideal candidate, you will possess:

  • Experience in or demonstrated understanding of legal practice management, legal administration or investigations.
  • Demonstrated people management and leadership capabilities including proven experience in successfully developing, managing and motivating a team.
  • Knowledge of or an ability to quickly gain knowledge of quality assurance and risk management principles.
  • Excellent written and oral communication skills.

Don’t meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that’s inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits:

  • Focus on work-life balance including flexible working arrangements
  • Hybrid work from home & office model
  • Training and professional development opportunities
  • Excellent

options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing * Opportunity to join
(and salary package the cost) * Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

How to apply:
To be considered for this role, please submit a current resume and completed candidate application form (listed within the file attachments).

If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don’t hesitate to get in touch with .

For further information review the attached position description or contact Emma Hunt AD, Grants & Quality Assurance on (03) 9269 0648.

No agency applications will be accepted.

Applications close by 11.59pm on Thursday 8 February 2024

Other relevant information:
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Expected salary: $122401 – 155782 per year

Location: Melbourne, VIC

Job date: Sat, 27 Jan 2024 05:15:40 GMT

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