Job title: Manager Operations – Global Forwarding
Company: C.H. Robinson
Job description: C.H. Robinson is currently seeking a Manager Operations – Global Forwarding (GF) to join our Melbourne branch.In this role, you will lead a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. You will drive the team to achieve productivity, quality, and world-class service objectives by aligning resources and defining role expectations. As the Operations Manager you will oversee the team’s performance and foster employee growth and development. You will have a significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. The role will supervise a combination of individual contributors and/ or other operations people leaders.If this all sounds good, let’s talk more about what you will be working on:DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Leadership and Talent Management:Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achievedSupport the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needsClearly communicate operations objectives and team/individual performance metricsCascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignmentEmploy strong change management tactics to drive desired behaviors and results.Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talentManage annual merit and equity programs for assigned team to align compensation with performance resultsEncourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvementMay participate and/or lead annual budgeting process for operations teamBusiness and Execution Management/Operations Leadership:Responsible for ensuring execution strategy is in line with business objectivesEstablish a culture focusing on quality, process, and efficiency to drive desired service levels at appropriate costsContinuously evaluate processes for efficiency and effectiveness.Work with peers and leadership to develop and implement operational strategies that deliver qualityMonitor team productivity and quality results ensuring SLA standards are achieved.Review KPI’s to identify opportunities to maximize or improve operational performanceDevelop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changesContribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as neededDevelop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements.Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation.Maintain a strong understanding of all C.H. Robinson product offerings and modesOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:High School Diploma or Graduate Degree/ equivalentMinimum 10 years Global Forwarding operations experienceMinimum 5 years of experience leading and managing teamsAbility to travel domestically, depending on position locationPreferred:Bachelor’s degree from an accredited TAFE or UniversityExtensive experience working on projects and initiatives with individuals outside of peer groupExperience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.)Knowledge of emerging technology and trendsCollaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environmentProficiency in financial and operational performance metrics with the ability to understand and communicate themLead change and employ a continuous improvement approach to their workAbility to multitask and prioritize projects efficiently and effectively with superb attention to detailValues a diverse and inclusive work environmentBenefitsAt C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
Expected salary:
Location: Port Melbourne, VIC
Job date: Sat, 22 Feb 2025 00:24:06 GMT
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