Job title: Senior Complaint and Assessment Officer
Company: State Government of Victoria
Job description:
- Uphold government integrity through assessment of complaints of corruption and police misconduct
- Melbourne CBD with hybrid / flexible working arrangements
- Full-time ongoing, VPS 5.1 $109,730- $121,247 + super
Our organisationIBAC’s work is vitally important to Victorians – we prevent and expose public sector corruption and police misconduct.Our vision is a public sector and police that acts with integrity for all Victorians.Our teamPeople who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.IBAC’s values are incorporated in professional skills and behaviours for the position.We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.Your new roleWe have an opportunity for an individual to join our Complaint and Assessment Services team as Senior Complaint and Assessments Officer on a full-time ongoing basis. Reporting to the Manager – Complaint and Assessment Services, the role will provide guidance to Assessment Officers and manage more complex and escalated enquiries or complaints from a diverse range of areas, including government, private, public and community sectors.
- Provide specialist guidance to Assessment & Review Officers in making recommendations for further action based on IBAC’s policies, procedures, guidelines and relevant legislation.
- Apply specialist knowledge to provide accurate and consistent procedural and practical guidance and advice to complainants in response to their communications with IBAC by phone, email or by mail.
- Develop complainant management plans as required.
- Receive enquiries or complaints (verbal or written) and make recommendations for further action based on IBAC’s policies, procedures, guidelines and relevant legislation.
Additional duties are set out in the position description. To view this, please visit the and click on the appropriate vacancy.Our requirements / Your skill setWe are looking for candidates with the below experience and capabilities:
- Experience in using case management and complaints management / handling systems.
- Significant experience in responding to Government enquiries.
- Relevant tertiary qualifications and/or significant experience in complex complaint management.
Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application.Apply nowAll applications should include:
- a resume (no longer than 5 typed pages)
- a cover letter
- responses to the administrative screening questions within the application process
Applications close 11:59pm, Monday 03 February 2025.We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.Visit: for more information.
Expected salary: $109730 – 121247 per year
Location: Melbourne, VIC
Job date: Tue, 21 Jan 2025 07:21:46 GMT
Apply for the job now!
