Job title: Information Specialist
Company: State Government of Victoria
Job description:
- 2 x full time ongoing positions
- Salary range: $76,426 – $98,901 plus super plus salary packaging
- Up to $15,900 in salary packaging and hybrid WFH & office model
About the role
In this role you will act as an entry point for Legal Help’s services via phone, webchat or in person. You will focus on providing trauma informed and culturally safe service to First Nations help seekers by building rapport and communicating effectively to gather information and identify legal issues.This role will also provide information on a wide range of legal matters and connect First Nations help seekers with qualified Victoria Legal Aid lawyers or other appropriate agencies. Your work will contribute to the ongoing improvement and refinement of Legal Help’s service delivery model and quality framework by providing feedback and insights relating to First Nations help seeker’s experience.This is a special measures role and only First Nations people are eligible to apply, as per the Equal Opportunity Act 2010.This role is based at our Melbourne CBD office on Wurundjeri Country.About you
As our ideal candidate, you will possess:
- Demonstrated experience working with the First Nations community, including an understanding of the cultural norms, communication styles and complex issues experienced by First Nations peoples.
- High level diagnostic and problem-solving skills with an ability to use appropriate questioning techniques to accurately assess and address client needs in a trauma-informed way.
- High level communication and interpersonal skills, including good telephone skills.
- Proven ability to work with maturity and resilience, deal with challenging clients with complex needs and cooperate in a team environment.
- Knowledge of legal, community and welfare organisations, and an understanding of good referral practice.
Don’t meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1300 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that’s inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.Employee benefits
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent
options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing * Opportunity to join
(and salary package the cost) * Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance
How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don’t hesitate to get in touch with .For further information, please review the attached position description or contact Isabella Unwin, Manager – First Nations Access on (03) 9606 5224 or Renee Rao, Recruitment Specialist on .No agency applications will be accepted.Applications close by 11.59pm on Thursday 27 February 2025.Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.VLA is committed to putting the safety and wellbeing of children first.
Expected salary: $76426 – 98901 per year
Location: Melbourne, VIC
Job date: Sat, 15 Feb 2025 08:35:35 GMT
Apply for the job now!
