Job title: Head of Operations
Company: Adecco
Job description: Adecco is proud to partner exclusively with a global leader in payment acceptance and services. Our client supports its customers, and their customers to do more with payments on a global scale.Innovation is integral to their approach and culture. Inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide. Clients and segments include retail, banks, payment companies, and more.About UsBased in the Melbourne office, the Head of Operations (apart of the SLT), reports to the Country Business Leader. The role is pivotal in elevating day-to-day operations, ensuring that operational processes align with strategic goals to drive profitability and growth.This hands-on position requires a blend of strategic leadership, financial acumen and operational excellence to make an impact on both internal and external teams and customers.ResponsibilitiesDaily hands-on management of the 183 FTE and 7 Direct Reports in the business including Warehousing, Call Centre, Analytics and Insights, Client Operations and Field Service Providers (3rd party provider). This role will also drive efficiency and ensure high-quality service delivery across all departments.Manage budgets to balance cost controls and service standards. Offer financial forecasts for strategic and long-term decision making.Ensure operational processes exceed customer needs and cross collaborate with other departments to enhance satisfaction.Conduct risk assessments, ensure compliance with industry regulations, and prepare for audits.Professionally and empathetically lead and mentor Department Supervisors, ensuring alignment with goals and fostering growth within the team.Your ProfileAs well as having excellent operational business skills, the successful candidate will ideally possess:Strong experience leading teams and aligning operations with strategic objectives. Run and transform seamless operations including the call center.Proven ability to optimize processes, improve productivity, and manage performance metrics.Ability to drive performance through coaching, upskilling, and fostering a culture of accountability and collaboration.Expertise in budgeting, forecasting, and financial management for profitability.Strong leadership and mentorship skills, with a focus on high-performance team development.You are very comfortable managing change and driving continuous improvement initiatives.Familiarity with integrating new tech to streamline operations and drive business performance.Experience with transitioning from legacy IT systems and process to implementing new systems and process to transform the way we work. A passion for integrating new technologies to improve efficiency and sustainability.At least 10 years’ experience in a Mid/Senior Level Leadership role within a Call Centre, Large Retailer or Supermarket Environment in a similar role.Proven P&L accountability and ownership is also ideal as this role will demonstrate a proactive and results-driven approach to leadership.The is an office-based role in a mature environment and will require local, and some interstate and international travel infrequently. Parking is available onsite, and a valid driver’s license will be required.An industry competitive base salary plus super is on offer for the successful candidate. Further, bonuses, salary packaging, salary insurance, 12 weeks paid parental leave and Birthday leave are just some of the corporate benefits.ContactAdecco has exclusivity on this assignment and any direct applications to our client will be forwarded to Adecco for consideration.The role is actively available, so please APPLY NOW if you have a high level of interest. All application will be treated in strictest in confidence.Apply via the links or feel free to email your CV to Paul Gleeson (Manager – Perm Recruitment Corporate Professionals Division). E – paul.gleeson@adecco.com.au
Expected salary:
Location: Melbourne, VIC
Job date: Wed, 05 Feb 2025 23:19:42 GMT
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