Facilities Services (FS) Coordinator

Job title: Facilities Services (FS) Coordinator

Company: Willis Towers Watson

Job description: An outstanding opportunity has arisen to join WTW’s Facilities Services team, based in our beautiful Melbourne office! Part of WTW’s Global Real Estate and Workplace Solutions (RE&WS) team, Facilities Services is responsible for the working environment including our buildings, reception, workspaces, catering, meeting rooms, mail, safety and security.Be part of a truly inclusive and supportive team with ongoing opportunities for learning and development. Excellent career progression for the right candidate. This is a full-time, office-based role.As a Facilities Services Coordinator you will be a key contact for internal and external clients and will perform a combination of the following tasks. You will be part of a team working in collaboration to achieve local and global RE&WS and Facilities objectives.The Role

  • First point of contact for colleagues, visitors and clients to the office and assist with queries whilst providing high level customer service and support
  • Perform all duties related to reception including call handling and visitor management.
  • Ensure visitors are identified in accordance with security procedures and are given necessary safety information
  • Arranging local, interstate and international couriers; coordinating the distribution of incoming and dispatch of outgoing mail
  • Ensure customer-facing conference rooms and meeting rooms are neat and presentable, stocked with equipment and/or refreshments daily, as required
  • Organise catering as required
  • Perform daily maintenance and inventory of basic meeting room equipment such as Poly Studio bars, tables and chairs, lighting and air conditioning
  • Develop and maintain strong relationships with caterers and local vendors
  • Monitor the local Facilities Services mailbox and respond promptly to enquiries
  • Assist with colleague office inductions and tours
  • Ensuring the office cleaning schedule is completed daily by our cleaning partner
  • Assist with overseeing stationery and office supplies
  • Work with building management, office management, Corporate Real Estate and outside vendors to arrange for repairs and maintenance relative to office furnishings, fixtures, equipment, space, and services
  • Support maintenance of local asset inventory listings
  • OHS support as needed including

The Requirements

  • Proven experience in a professional office environment providing general office support
  • Exceptional customer service skills
  • Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
  • Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
  • Reliable and punctual
  • Strong organisational skills, with demonstrated ability to multi-task and prioritize effectively
  • A strong focus on detail and accuracy of work
  • Strong time management skills
  • Ability to communicate openly and effectively both verbally and in writing
  • Intermediate knowledge of Microsoft Office including Word, PowerPoint and Outlook
  • Confidence with trouble shooting and basic knowledge of AV equipment in a meeting room environment
  • Occasional time commitment outside of normal business hours

Why Join WTW?WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

  • Annual bonus
  • Company paid salary continuance insurance
  • Life and TPD
  • Hybrid working
  • Networks (Gender, Wellbeing, Pride)
  • Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.At WTW, we believe that a culture of inclusion and diversity is critical to our business. It’s not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Expected salary:

Location: Melbourne, VIC

Job date: Sun, 21 Jul 2024 01:40:26 GMT

Apply for the job now!

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