Job title: Customer Service Team Lead
Company: Michael Page
Job description:
- Epping, Melbourne
- Opportunity to move into a leadership role
About Our ClientCustomer Service Team Leader – Permanent Role | Epping Location (5 Days Onsite)We are excited to offer an exceptional opportunity with our client, a leading wholesale provider corporation, for the role of Customer Service Team Leader. This permanent position is based in Epping, requiring 5 days onsite. If you are a dedicated leader with a passion for customer service and a background in wholesale and logistics, this could be the perfect fit for you!Job DescriptionAbout the Role:As the Customer Service Team Leader, you will manage a team of 5 customer service professionals, focusing on the people side of leadership-supporting, guiding, and ensuring that your team consistently delivers high-quality service. You’ll be hands-on, approachable, and ready to step in when needed to keep operations running smoothly. Your leadership will foster a positive and collaborative environment while maintaining professionalism and ensuring efficient team performance.Key Responsibilities:
- Lead by example: Actively engage with the team, participating in day-to-day tasks such as answering phones and managing orders when necessary to ensure smooth operations.
- Team management: Provide support, mentoring, and training, empowering your team members and creating a collaborative, non-hierarchical work culture.
- Customer service excellence: Foster a culture of exceptional customer service by ensuring all customer interactions are followed through to their best possible outcome.
- Process improvement: Continuously assess and refine customer service processes, aiming to reduce errors and increase efficiency.
- Collaboration across departments: Work closely with purchasing, aftersales, finance, warehouse, and logistics teams to ensure smooth, coordinated operations.
- Development and training: Identify and implement opportunities for team growth, providing training and development resources to promote continuous learning.
- Flexible leadership style: Take a hands-on, approachable leadership role without micromanaging, empowering the team and offering support where necessary.
The Successful ApplicantRequirements:
- Experience in Wholesale/Products: Must have worked in a wholesale or product-based environment with a strong understanding of order processing and dispatch.
- 3rd Party Logistics Knowledge: A comprehensive understanding of 3rd party logistics and the entire order process from start to finish (order processing to dispatch).
- Stakeholder & Vendor Management: Proven experience in managing both internal and external stakeholders and dealing with vendors effectively.
- Leadership Experience: You must have previously trained and/or mentored a team, fostering development and ensuring operational efficiency.
About You:
- You are a proactive, approachable leader who doesn’t mind stepping in to assist your team when needed.
- You have a strong focus on communication and fostering a team-oriented, flexible environment with no rigid hierarchy.
- You are confident in making decisions and solving problems quickly, ensuring smooth customer service operations.
- You have experience leading or managing a customer service team and understand the operational processes that drive efficiency.
- You are committed to creating a positive, supportive environment while striving for continuous improvement in both service and team performance.
What’s on OfferWhat We Offer:
- A permanent role with our client, a leading wholesale provider corporation, in a vibrant and supportive work environment.
- The chance to drive change and innovation within the customer service department.
- Ongoing training and development opportunities to help you grow in your leadership career.
- A flexible, non-hierarchical approach to leadership, encouraging collaboration and teamwork.
- Opportunity for a senior customer service individual to step into a leadership position.
If you’re ready to take on a leadership role with a focus on service excellence and team development, and you have experience in wholesale and logistics, this is the perfect opportunity for you. Apply today to join a company that values both customer satisfaction and employee well-being.
Expected salary: $75000 – 80000 per year
Location: Melbourne, VIC – Epping, VIC
Job date: Fri, 28 Feb 2025 23:46:35 GMT
Apply for the job now!
