Customer Service Officer – Casual

Job title: Customer Service Officer – Casual

Company: St Vincent’s Health Australia

Job description: Job Description:Join an organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!Looking for a work-life balance? Work close to home in the rapid growth region at St Vincent’s Private Werribee campus.This is an exciting opportunity for an individual with a strong focus on customer service and attention to detail to join our Customer Service Team on a casual basis at St Vincent’s Private Werribee campus.ABOUT YOUR NEW ROLE:
The Casual Customer Service Officer performs an integral role in the functioning of our general administration tasks for the hospital. The role involves providing customer service at our main reception desk. This is a multi-skilled role covering a broad range of administrative duties, including reception, bookings and discharge.The successful applicant will be responsible for;

  • Managing general telephone enquiries and front reception desk
  • Manage the clerical administration of Patient Episodes of care from bookings to discharge, including pre admission and admission.
  • Collection of out of pocket expenses and process banking
  • Experience in scanning medical records
  • Provide high quality customer service to patients, colleagues and the public
  • Health Fund checking
  • This role requires flexibility and availability to work at short notice within a 24 hour, 7 day a week rotating roster.

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

  • Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD
  • Salary packaging available (pay less tax and increase your take home pay!)
  • Gain access to discounted gym membership through Fitness Passport
  • Option to join our workplace giving program, Give4Good
  • A great work life balance with options to purchase additional leave
  • Receive a staff discount on hospital admissions to any SVHA Private Hospital

It is essential that the successful applicant has the following;

  • Previous customer service experience in dealing with people in person, telephone and in writing
  • Health fund knowledge essential
  • Previous administration experience in Health care
  • Knowledge/understanding of or certificate in medical terminology
  • Must have flexibility to work various shifts

Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.APPLY NOW!
If this is the role for you, please hit the APPLY button now! Your application must include:

  • Cover Letter
  • Resume

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.
St Vincent’s Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit or get in contact at [email protected].REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity please contact Carmen Tocci – Nurse Unit Manager Resource Unit/ Allocations on 03 9411 for a confidential discussion.Position Description and Critical Job Demands Checklist:Contact Details: Resource/ Allocations Nurse Unit Manager, Carmen Tocci, 94117155, [email protected]Alternate Contact:Closing Date: 18 June 2024 11:59pmReconciliation Action Plan:At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit https or get in contact atCode of Conduct:

Expected salary:

Location: Melbourne, VIC

Job date: Thu, 23 May 2024 01:44:57 GMT

Apply for the job now!

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