Client Services Officer

Job title: Client Services Officer

Company: Bayside Group

Job description: An exciting opportunity has become available for a Client Services Officer (CSO) to join a well – known government organisation in the Business Development and Client Services team.The successful candidate will be responsible for day-to-day client service functions including answering phones, actioning and triaging incoming requests for information in shared inboxes, provide quotes for services and facilitate communication from within the laboratory to external stakeholders.Ideally the CSO will have experience in a client services environment, possess a scientific tertiary qualification and strong time management and organisational skills.Duties and Responsibilities:

  • Under the direction of the Business Development Manager and Client Services Supervisor, assist with the operations of the Client Service (CS) team located in Melbourne and Sydney.
  • Answer customer and stakeholder enquiries of a simple to moderately complex nature regarding company services and capabilities (via email or phone).
  • Liaise with internal & external customers and stakeholders on technical aspects of company’s services, including methodology, quantitation limits, sampling, transport, storage, documentation and regulatory requirements.
  • Under limited supervision, assist in the monitoring of the Food and Customer Service shared inboxes and prepare quotations (up to moderately complex level).
  • Act as nominated client contact for specified clients.

Ideally you will have:

  • Minimum of a degree Tertiary Qualification in a science field.
  • Demonstrated ability to consistently exhibit company values of being adaptable, accountable, innovate, inclusive, influential and strategic.
  • Demonstrated customer service skills and experience (in a food or environmental laboratory would be beneficial but not mandatory), including exemplary oral and written communication, listening, time management, organisational and problem-solving skills.
  • Computer literacy with a good knowledge of word processing, and spreadsheet applications as well as familiarity with the use of search engines, the Internet and databases. Experience with Laboratory Information Management system (LIMS) would be beneficial but not mandatory.
  • An understanding of and commitment to workplace diversity, workplace participation, safe working environment and access and equity principles .

Please note that you must be an Australian Citizen to be considered for this opportunityAs part of the shortlisting process, you will be required to respond to Key Selection Criteria so if you feel you have the required skills, please apply ASAP as applications will close on Monday 29th April.To submit your application in strict confidence, click the ‘apply’ button. If you require further information, please contact Voula Triantafillou on 0437 853 201.

Expected salary:

Location: Melbourne, VIC

Job date: Thu, 11 Apr 2024 22:14:15 GMT

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