Job title: Business Support Officer – Pathology
Company: Peter MacCallum Cancer Centre
Job description: At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.YOUR ROLE IN OUR FUTUREOngoing Full Time Role.The Pathology Billing Department is looking for an experienced Business Support Officer to support our billing team to help service our Pathology Department requirements.
The ongoing full-time position presents an exciting opportunity to gain invaluable experience in this rapidly growing field.
- Monthly ADO
- 80 Hours Per Fortnight.
Inline with the Enterprise Agreement Health and Allied Services, Managers and Adminstrative Workers Salary range between $66,768.00 to $73,811.92 depending on experience.Victorian Department of Health has a program of reforms across the public pathology system in Victoria.
As part of these reforms, the pathology services from the Royal Melbourne Hospital, Peter MacCallum Cancer Centre, the Royal Women’s Hospital and the Royal Children’s Hospital are being considered for transition to a new style of service within Local Area Networks. The new model for delivering public pathology services will present an exciting opportunity to improve the scope, scale and reach of pathology services and testing capability to all Victorians.
As this role is with Parkville, the successful candidate for this role will be initially employed by Parkville. However, this position and the successful candidate’s employment (including terms and conditions of employment) may be subject to a transition as part of this reform agenda. Please contact the recruiter if you have any questions on the pathology reforms.Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessmenFor further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.Alternatively, please contact us using the information below for a confidential discussion.Hiring Manager: Joyce Seria
Email: Joyce.Seria@petermac.org
Contact Number 03 8559 665Applications Close: 11:59PM Monday 17 March 2025Position SummaryAs part of the Pathology Admin and CSR team, this role will provide support to the Business Manager to ensure effective and efficient Pathology Billing, accounts receivable, accounts payable and end of month reporting. The role will support the Business Manager to meet targets according to departmental policies and procedures and contribute to their continuous improvement and other revenue improvement initiatives.Enterprise AgreementHealth and Allied Services, Managers and Adminstrative WorkersClassification or Salary RangeHS2Immunisation Risk CategoryCategory C: Position within a non-clinical setting.Key RelationshipsInternal
- Pathology Admin and CSR Department
- Business / Finance/ Administrative / IT Staff/ People and change
- Nexomics
- Medical, Scientific and Nursing Staff
External
- Nexomics clients
- External Administrative, Scientific and Medical Staff as required
EducationSkillsEssential Requirements
- Knowledge of Pathology Billing with knowledge of MBS Schedule of Fees and Pathology Coning Rules
- Experience and good working knowledge of billing/invoicing and debtor collection.
- Experience in Public Health Sector and in patient billing and practices.
- Computer literacy skills (Word, Excel) and knowledge of billing and finance systems; including skills in LIS
- Ability to demonstrate a high level of data integrity, accuracy and attention to detail.
- Ability to work autonomously to achieve pathology financial targets
- Analytical and problem-solving skills
- Ability to adapt to change and new processes
- Effective communication skills with ability to develop and maintain positive professional relationships with various hospital personnel across a range of organisational directorates
- Excellent interpersonal, communication and negotiation skills
- Customer focused and provides high standard of service and support to staff and patients
- Works well in a sensitive/high volume environment
Desirable Requirements, but not essential
- Pathology billing knowledge and experience
- Experience using Auslab
Certifications, Licenses & RegistrationsKey Accountabilities1. Support the Pathology Business Manager for accurate generation of pathology invoices (patient, Medicare, Health Fund and Corporate) -MBS Billing knowledge and experience
-Ability to prepare billing information and provide advice including understanding of Rule 3 as well as PEI and non-MBS billing rules
-Ability to generate Medicare, Healthfund, Interhospital and various Patient billing
-Ability to troubleshoot invoice issues and queries from pathology and finance staff.
-Ability to investigate and resolve any issues related to patient/customer queries
-Ensure timely and accurate generation of pathology invoices with relevant supporting documentation.
-Errors and Rejections from Medicare & Health Funds are addressed and rebilled in a timely manner
-Provide support to the Pathology Business Manager to identify pathology rates and coning rule.
2. Timely follow-up of unpaid invoices -Follow up and collection of outstanding invoices in a timely manner adhering to KPI set by Pathology Business Manager.
-Debtor days and outstanding debtor amounts to be met as per set targets3.Process adjustment, write off and refunds -Provide support for the Pathology Business Manager for invoices requiring adjustment, write off and refund within agreed financial delegations
-Liaise with Finance to process credit notes, write offs and refunds4.Process incoming invoices ensuring all Finance AP processes and procedures are adhered to -Under the direction of the Pathology Business Manager, ensure all invoices received by Pathology are processed timely and accurately and liaise with Finance to ensure payment is completed in line with Finance processes and procedures
5.Business Support for clinical trials unit Provide accurate Financial Analysis, for internal and external Clinical trials -Ability to provide business improvements, by identifying areas critical to billing and revenue recovery. –
-Liaise with various project coordinators/heads.
-Prepare documentation to support invoices. Process and reconcile payment, invoice disputes and discrepancies.Key Accountabilities (Contd..)For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
Expected salary: $66768 – 73811.92 per year
Location: Melbourne, VIC
Job date: Tue, 04 Mar 2025 07:47:15 GMT
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