APS5 Instructing Officer

Job title: APS5 Instructing Officer

Company: Chandler Macleod

Job description: Applications close 15.00 PM AEST, 22nd February 2024
Mandatory: Australian Citizenship required to work within Federal Government.
Location: Melbourne
Rate: $80-$87K + 15.4% Super

About the Organization:

This leading Agency is the national authority for work health and safety, and workers’ compensation.

About the Team:

The Reconsiderations and Appeals team is responsible for the statutory reconsiderations of Comcare claims decisions and management of the Agency’s response to Administrative Appeals Tribunal applications and court appeals. The team works closely with the Senior Director, Claims, the Claims Operations teams and the Agency’s Legal Group to achieve positive outcomes for employees and employers.

About the role:

The APS5 Instructing Officer works as part of the team with responsibility for litigation related to workers’ compensation claims. This role supports the Assistant Director and Senior Instructing Officers advocate the Agency’s position in litigation.

Responsibilities may include but are not limited to:

  • Contribute to Comcare’s purpose, Corporate Plan and claims management strategy and operating model.
  • Apply a well-developed understanding of relevant statutory, regulatory and policy frameworks to a variety of interrelated activities and solutions to a range of problems.
  • As part of a team, deliver AAT instructing functions in line with the claims management strategy including the achievement of claims management targets. This includes monitoring claims management activities and compliance with Comcare’s rules and objectives. Assist in coaching, guiding and developing less experienced colleagues, as required.
  • Support the management of AAT and court matters through research, analysis, liaison with legal service providers and implementing actions in accordance with an approved AAT or court plan / litigation strategy. Escalate issues where required and help to achieve positive outcomes.
  • Undertake work that is moderately complex to complex in nature and operate under limited direction.
  • Work across Comcare and our client agencies, to focus on consistent claims management, positive claim outcomes, sharing information and better practice, and resolving conflicts and issues.
  • Consult and advise internal and external stakeholders, anticipate and respond to their needs and expectations.
  • Assist in coaching, guiding and developing employees, as required.
  • Act in accordance with APS and the Agency requirements including human resource, financial management and procurement requirements.
  • Support the connecting and integration of claims management with other functions of the Group, the Agency and across the APS.


  • Experience working in a similar role under Australian rules and regulations.
  • Excellent communication skills
  • Tertiary qualifications in law.
  • Experience in litigation
  • Experience in analysing information (particularly data), managing risk and using judgement to inform decisions.
  • Experience working in service delivery operations
  • Current Police Check, o ability to obtain one.

What you will bring to the role:

  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment.
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY” to upload your details and resume to be considered for this role.

Applications close 15.00 PM AEST, 22nd February 2024

Expected salary: $80000 – 87000 per year

Location: Melbourne, VIC

Job date: Wed, 21 Feb 2024 08:36:33 GMT

Apply for the job now!

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