TheGreeks

TheGreeks

Administrator/Client Support


Job title: Administrator/Client Support

Company: Sharp & Carter

Job description: About the roleIn this role you will be the central point of contact for all defect-related queries, managing and monitoring notifications through the After Care and warranty management portal. This customer-facing role requires excellent communication and organisational skills to ensure a satisfied end-user experience.Key Responsibilities

  • Primary contact for post-construction customer inquiries.
  • Manage post-delivery mailbox and handle phone calls promptly.
  • Review defect rectification requests.
  • Coordinate with Post-Delivery Manager to prioritise defects.
  • Arrange property access for clients when necessary.
  • Communicate with stakeholders to ensure defect rectification completion.
  • Update defect status on warranty management portal.
  • Participate in project site inspections.
  • Generate monthly reports for senior management.
  • Lead administrator for Post-Delivery division, overseeing data entry and system training.

Requirements

  • 3+ years experience in customer support or administration is essential
  • Prior experience with warranty’s or facilities would be advantageous
  • Excellent communication and interpersonal skills.
  • Proficient with technology.
  • Strong attention to detail and problem-solving skills.
  • Ability to work autonomously and within a team.

About our ClientFounded in 2007, our client are a Melbourne based construction business located in Collingwood, where long tenures and genuine friendships are the norm. They offer a supportive and high-performance environment that emphasizes fun and camaraderie.To apply please follow the link below or for a confidential discussion please contact Sarah Gee at [email protected]

Expected salary:

Location: Melbourne, VIC

Job date: Fri, 31 May 2024 03:41:15 GMT

Apply for the job now!

jobs poster
Author: jobs poster

Sign up for new Events & Classifieds in your inbox.
Spread the news
Advertise & promotion space
Medusa Sculpture Candles
Medusa Sculpture Candles
These are affiliate links. Clicking these links will transfer you to Amazon website.

You can become an author at TheGREEKS!
For anyone with good writing skills and an interest in going public with their work, we call for submissions

The post should be original and ideally offer something positive to any reader.
Posts must be decent and not insulting to other people: race-color-religion-gender or against a specific individual