Job title: ACU Online Course Consultant
Company: Australian Catholic University
Job description: Campus Location: Melbourne, AustraliaJob No: APTAV116190#008
- Support student recruitment activity and customer service for ACU Online Future Students
- ACU offers 17% employer superannuation, salary packaging and generous leave provisions
- Work collaboratively with the wider Future Students Team to provide excellent customer service and increase enrolments for ACU Online
- Full time continuing position at our Melbourne Campus with some hybrid flexibility
About the role:Operating within Future Students, the ACU Online Course Consultant plays a crucial role in supporting enquiry management and recruitment of future ACU Online students. The incumbent operates at the direction of the Sales and Conversion Coordinator and National Manager and contributes to a positive team culture of customer service and performance excellence ensuring the needs of prospective students are at the centre of all team activity. Equipped with experience in online student acquisition and conversion, the Course Consultant will be a dedicated resource to nurture prospective ACU Online students through their enquiry, application and enrolment journey. The incumbent will also support their team with enquiry management and conversion of other future student cohorts as required. The incumbent maintains a thorough understanding of all ACU offerings, the application and enrolment process, campus amenities and student services available, and works to deliver a high standard of customer service that communicates the unique ACU Online offer to prospective students to maximise applications and enrolment. Involvement in future student programs, activities and events may involve direct contact with children.Contact:General enquiries can be sent to Jessie Skaftouros, National Manager Sales and Conversion – Future Students at: Jessie.Skaftouros@acu.edu.auWhat we offer:
- The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
- Total remuneration valued to $98,701 – $106,847 total rem (pro rata) pa, including salary component $83,404 – $90,287 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. A 2.8% increase will be effective from the beginning of the last full pay period before 30 June 2025.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks’ salary pro rata payable, dependent on your commencement date.
- As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work,
and salary packaging. Find out more information about the benefits or working at ACU .How to Apply:Step 1: Review the Position Description and become familiar with and theStep 2: Click the ‘View Position Description and Apply’ button, and populate your candidate application details, including your:
- resume (maximum 5 pages).
- responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
- brief online responses to any pre-screening employment questions.
Applications close: 04-MAR-2025 at 11:59pm AUS Eastern Standard TimeThis position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only).Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visitYour of personal information is maintained in accordance with ACU policy. For more details visit:ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.About ACU:Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses – Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.As valued members of our community, all staff members are expected to have an understanding of ACU’s and values and to demonstrate an active contribution to them.ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Expected salary: $98701 – 106847 per year
Location: Melbourne, VIC
Job date: Wed, 19 Feb 2025 07:43:56 GMT
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