Job title: Vehicle Resale Coordinator
Company: Daimler Truck
Job description: This is us:At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 17 countries and a contract portfolio of around 30 billion euros.Daimler Truck Financial Services Australia is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.Your impact and responsibilities:Daimler Truck Financial Services has a new and exciting 12 month role as the Vehicle Resale Coordinator to join its Operations team at our Head Office in Mulgrave. This role will be a key link leading the connection between our direct customers, dealer network, auction house and other key internal and external stakeholders. Responsible for co-ordinating all returning Guaranteed Buy Back contracts in line with our Customer Journey and processing the returned vehicles and closing contracts – this role encompasses high-level coordination, negotiation and strategic decision-making to drive efficient asset management, optimise outcomes and elevate our customer experience.Reporting to the Team Leader of Operations, your key responsibilities will be:
- The provision of early termination quotes for the fleet team
- Monitoring of assets nearing lease maturity and co-ordinating the customer return process Invoicing and collecting Unfair, Wear and Tear costs from the customer
- Preparing stock for auction, this includes market research into valuations, reserve setting and coordination of stock transport
- Preparing weekly dealer sales catalogues and assessing dealer offers
- Monitoring monthly auction results and negotiating via the auction house for the best outcome
- Checking weekly stock inventory against repossessed asset register
- Coordinating with Collections team to process and monitor the repossession of stock
- Cross training with broader teams to assist in peak overflow periods
- Attendance and active participation in all team meetings, actives and relevant projects
- Providing a world class customer support experience
- Support customer and dealer enquiries with Guaranteed Buy Back end term process
This is us:At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 17 countries and a contract portfolio of around 30 billion euros.Daimler Truck Financial Services Australia is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.Your impact and responsibilities:Daimler Truck Financial Services has a new and exciting 12 month role as the Vehicle Resale Coordinator to join its Operations team at our Head Office in Mulgrave. This role will be a key link leading the connection between our direct customers, dealer network, auction house and other key internal and external stakeholders. Responsible for co-ordinating all returning Guaranteed Buy Back contracts in line with our Customer Journey and processing the returned vehicles and closing contracts – this role encompasses high-level coordination, negotiation and strategic decision-making to drive efficient asset management, optimise outcomes and elevate our customer experience.Reporting to the Team Leader of Operations, your key responsibilities will be:
- The provision of early termination quotes for the fleet team
- Monitoring of assets nearing lease maturity and co-ordinating the customer return process Invoicing and collecting Unfair, Wear and Tear costs from the customer
- Preparing stock for auction, this includes market research into valuations, reserve setting and coordination of stock transport
- Preparing weekly dealer sales catalogues and assessing dealer offers
- Monitoring monthly auction results and negotiating via the auction house for the best outcome
- Checking weekly stock inventory against repossessed asset register
- Coordinating with Collections team to process and monitor the repossession of stock
- Cross training with broader teams to assist in peak overflow periods
- Attendance and active participation in all team meetings, actives and relevant projects
- Providing a world class customer support experience
- Support customer and dealer enquiries with Guaranteed Buy Back end term process
What we are looking for:The successful candidate will be a confident and curious problem solver with an ability to take ownership of tasks, learning and adapting as you develop in your role. The ideal candidate will possess a passion for building relationships within the used truck market and related stakeholders, whilst looking to challenge processes to create improvements. Key to this role is an ability to be a self-starter with an ability to negotiate the best outcome for all involved parties, therefore, a sales and goal oriented team player with a keen eye for detail will be highly valued.An understanding of the truck industry and of financial services processes will be advantageous as well as a tertiary qualification in a business or finance related field. This role requires use with Microsoft Office applications and general computer tasks, therefore any skill or experience with these systems is valued. The successful candidate will be self-motivated and looking to get ahead at every opportunity in order to provide the best experience for our customers, and the best outcome for our stakeholders.Why join us?At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.If you’re ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close 28th February.Please note, this is a local contract role. To be eligible, you must hold a valid working visa for Australia/New Zealand for the full duration of the contract.At Daimler Truck Financial Services, we put our people first because when our people are a priority they then will serve our customers and partners as their #1 priority. We proudly offer generous employee benefits such as discounted car leasing options, on-site parking, Great Place to Work initiatives and events, EAP and a flexible & progressive work culture. Our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to ongoing learning and development opportunities.What we are looking for:The successful candidate will be a confident and curious problem solver with an ability to take ownership of tasks, learning and adapting as you develop in your role. The ideal candidate will possess a passion for building relationships within the used truck market and related stakeholders, whilst looking to challenge processes to create improvements. Key to this role is an ability to be a self-starter with an ability to negotiate the best outcome for all involved parties, therefore, a sales and goal oriented team player with a keen eye for detail will be highly valued.An understanding of the truck industry and of financial services processes will be advantageous as well as a tertiary qualification in a business or finance related field. This role requires use with Microsoft Office applications and general computer tasks, therefore any skill or experience with these systems is valued. The successful candidate will be self-motivated and looking to get ahead at every opportunity in order to provide the best experience for our customers, and the best outcome for our stakeholders.Why join us?At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.If you’re ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close 28th February.Please note, this is a local contract role. To be eligible, you must hold a valid working visa for Australia/New Zealand for the full duration of the contract.At Daimler Truck Financial Services, we put our people first because when our people are a priority they then will serve our customers and partners as their #1 priority. We proudly offer generous employee benefits such as discounted car leasing options, on-site parking, Great Place to Work initiatives and events, EAP and a flexible & progressive work culture. Our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to ongoing learning and development opportunities.At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.Job number: 309Publication period: 02/14/2025 – 02/28/2025Location: Mulgrave/MelbourneOrganization: Daimler Truck Financial Services Australia Pty LtdJob Category: Administration/OfficeWorking hours: Full time (part time possible)
Expected salary:
Location: Melbourne, VIC – Mulgrave, VIC
Job date: Sat, 15 Feb 2025 02:05:57 GMT
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